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Frequently Asked Questions

When will I receive my tickets?

You will receive your tickets via email within 24-48 hours of your event date. For some events, tickets may be available for collection on the day.

Will my seats be together?

Yes, all seats in your booking will be together unless otherwise stated. If there are any issues, we will contact you immediately.

How will I know where to go on the day?

We will send you detailed arrival instructions including venue access points, parking information, and meeting points for hospitality packages.

What should I wear to a hospitality event?

Smart casual is typically appropriate for most hospitality events. Some venues like Royal Ascot have specific dress codes which we will communicate in your booking confirmation.

I have dietary requirements, how do I inform you?

Please let us know your dietary requirements at the time of booking or email us at support@prestigecorporateevents.com at least 7 days before your event.

Can I make changes to my booking?

Changes are subject to availability and may incur additional charges. Please contact us as soon as possible if you need to make amendments.

What happens if my event is rescheduled or postponed?

Your booking will automatically transfer to the new date. If you cannot attend the rescheduled date, please contact us to discuss your options.

Can I request an invoice?

Yes, we can provide VAT invoices for all bookings. Please request this at the time of booking or email us afterwards.

Can I cancel my booking?

Cancellations are subject to our Terms & Conditions. Please review our Terms & Conditions or contact us to discuss your specific situation.