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Frequently Asked Questions
When will I receive my tickets?
Tickets are typically dispatched 3-5 working days before the event. For digital tickets, these will be sent via email. For physical hospitality packages, you’ll receive them by tracked delivery or courier.
Will my seats be together?
Yes. Unless otherwise stated, all bookings for multiple guests will be seated together.
How will I know where to go on the day?
You’ll receive a full event itinerary via email approximately two weeks before the event, including venue maps, arrival instructions, hospitality access points, and any additional on-the-day guidance.
What should I wear to a hospitality event?
Most hospitality experiences recommend a smart casual or formal dress code. We suggest dressing appropriately for the occasion, and if any specific guidance applies to your event, it will be shared in advance where possible.
I have dietary requirements. How do I inform you?
We’ll contact you 3–4 weeks prior to your event to confirm guest details and dietary preferences. You can also notify us earlier by emailing support@prestigecorporateevents.com and we’ll make a note on your booking.
Can I make changes to my booking?
We understand that plans can change. If you need to update guest names, contact details, or add additional guests to your booking, please contact your account manager or our support team. All changes are subject to availability and timing, but we’ll do our best to accommodate your request.
What happens if my event is rescheduled or postponed?
If your event is rescheduled, your booking remains valid for the new date. We will keep you informed with any updates and options available to you.
Can I request an invoice?
Yes, we can issue an invoice for your booking upon request. Please contact our team with your booking reference number and billing details, and we’ll email it to you directly.
Can I cancel my booking?
All sales are final once your booking agreement has been signed. If your event is cancelled, you will be issued event credit to use against a future booking. For more details, please refer to our
Terms & Conditions.