Privacy Policy

This Privacy Policy outlines the way in which Prestige VIP Ltd. processes your information when using our websites, call center or other contact sources, hereafter referred to as “Services”. We are wholly committed to protecting your personal information when using our Services, and want you to feel that your data is safe and secure with us.

In this Policy, our objective is to improve your understanding on:

• where we collect your personal information from;
• what personal information we collect;
• how we use your personal information;
• who your personal information is shared with;
• and the rights and choices that you have when regarding your personal information.

All of our services are carried out in compliance with the General Data Protection Regulation 2018 (GDPR) and the Information Commissioner’s Office.

We are Prestige VIP Ltd. (“Prestige VIP”, “we” or “us”), the owner and operator of prestige-vip.com. We are the controller responsible for personal information processed via our Services.

In order to further progress our commitment to your data protection, we have appointed a data protection officer (DPO) to manage our data protection and privacy practices. They remain at your disposal should you wish to exercise your legal rights set out in this Privacy Policy, or simply if you have any questions. You can contact our DPO via the information set out below.

How to contact Prestige VIP:

Prestige VIP Ltd
2nd Floor, Melrose House
42 Dingwall Road
Croydon
Surrey
CR0 2NE

Telephone: 0333 305 5377

Email: support@prestige-vip.com

2.1 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

When you use our Services, we may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity data – this includes first name, last name, salutation/title;
• Contact data – this includes email address and telephone number;
• Transaction data – this includes details about payments to and from you and other details of products and services you have purchased through our website;
• Technical data – this includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services;
• Usage data – this includes information about how you use our Services;
• Quotation data – this includes information that you’ve provided to us when using our Services whilst generating your product quotation (for example, the type of event you may be interested in, or typical price you are willing to pay for an event); and
• Marketing and Communications data – this includes your preferences in receiving marketing from us and our third parties and your communication preferences.

2.2 We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

2.3 We do not collect Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

2.4 We do not knowingly collect or store any personal data relating to children under the age of 16. If you are under the age of 16 and wish to use our Services, please get your parent or guardian’s permission before providing any personal information to us.

2.5 If you are providing us with another person’s information (for example if you are arranging an event and would like to bring a guest), you should first seek their permission and request they read through this Privacy Policy to ensure they’re in accordance with its terms. In providing us information about the other person, you are confirming on their behalf that they are happy for you to provide the information to us and that they understand how their details will be used.

2.6 It is your responsibility to ensure that all information that you provide to us when using the Services is correct and accurate, and not misleading, falsified or belonging to someone else that has not given you permission to do so.

3.1 From you directly – You may give us your data by filling in forms or by corresponding with us by post, telephone, email or otherwise. This includes data you provide when you:

1. sign up to one of our products or services;
2. request marketing to be sent to you; or
3. give us feedback or contact us.

3.2 Via automated technologies or interactions – As you interact with our websites, we will automatically collect Technical Data about your equipment, browsing actions and patterns.

3.3 From our partners – If you sign up to or purchase a product or service that is promoted through our Services then they may send us information they hold relating to the product(s) or service(s) you have purchased. This allows us to track sales and improve our customer experience.

3.4 Via third parties or publicly available sources – In carrying out administrative, marketing and analytical duties in pursuit of the Services, we may receive personal data from various third parties and public sources, including the below:

1. Technical Data from analytics providers;
2. Contact and Transaction Data from providers of technical, payment and delivery services;
3. Identity and Contact Data from data brokers or aggregators;
4. Identity and Contact Data from social media platforms; or
5. Identity and Contact Data from publicly available sources.

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