Privacy Policy

How we collect your data

We collect personal data through direct interactions (e.g. signed contracts, searches for bookings, direct communications), automated technologies (e.g. cookies, server logs) and from data that is displayed publicly.

We receive data about you from the following third parties:

1. Zoominfo Technologies LLC
2. Lusha Systems Inc
3. 192.com Ltd

Data that is received from publicly available third parties include:

1. Companies House
2. Linkedin Corporation

How we use your information

• Managing bookings – including but not limited to provide products and or services that you have requested and or purchased, such as flights, accommodation, tours, transport, special assistance, distribution of tickets
• Communications – to send information related to your bookings, respond to enquiries, provide tickets and or to notify you of itinerary changes and or to address complaints
• Handling complaints – to investigate and manage complaints, in certain instances involving third parties
• Engagement activities – such as reviews, surveys and or competitions
• Marketing communications – to keep you informed about news, offers and or events that we have legitimate interest in thinking are relevant to you
• Personalisation of experiences – tailoring services and communications to your preferences and enhance your experience
• Optimising sites and apps – to present content effective collateral and provide relevant information using site analytics
• Data analytics – to improve our website, products, services, marketing and customer relationships

Website Visitors, Customers, Suppliers (Including Their Staff)

Monitoring Website Interactions

• Information Collected: IP address, approximate location.
• Purpose and Lawful Basis: After obtaining consent for cookies, we monitor user interactions to improve our website and troubleshoot issues.

Enquiries Regarding Products/Services

• Information Collected: Name, contact information, enquiry details, personal interests, and any other information disclosed.
• Purpose and Lawful Basis:
  • Legitimate interest in responding to your enquiry.
  • Processing information for pre-contractual steps related to a potential contract.
  • Keeping a record of your request and response for business efficiency.

Marketing Communications

• Information Collected: Name, contact information, marketing preferences, personal interests, and any other information disclosed.
• Purpose and Lawful Basis:
  • Based on consent, we send marketing communications provided directly or through a data broker.
  • Legitimate interest in updating you about similar goods/services you have bought or negotiated to buy.

Purchasing Goods or Services

• Information Collected: Name, contact information, job title, payment details, product/service details, personal interests, and any other information disclosed.
• Purpose and Lawful Basis:
  • If contracted with you, processing is necessary to perform obligations under the contract.
  • Legitimate interest in keeping a record of the contract for business administration and dispute resolution.

Supplying Goods or Services to Us

• Information Collected: Name, contact information, job title, payment details, product/service details, personal interests, and any other information disclosed.
• Purpose and Lawful Basis:
  • If contracted with you, processing is necessary to perform obligations under the contract.
  • If contracted with your organisation, we process personal information to manage the contractual relationship.
  • Legitimate interest in keeping a record of the contract for business administration and dispute resolution.

How we share your information

We share your personal information with third parties only where we are required to do so to comply with the law, to protect our rights, to perform our contractual obligations or to efficiently operate our business. In order to achieve these purposes, we share your data with the following people or group of people:

1. If you are an employee or representative of a supplier of ours then we may share your information with your employer and colleagues for the purpose of managing the business relationship between your organisation and us.
2. Our outsourced service providers. These organisations have strict contractual obligations to handle your information in accordance with data protection law and to keep it confidential at all times.
3. Our professional advisers (including accountants and lawyers). These people are subject to professional duties of confidentiality.
4. Potential purchasers of our business or group companies may be given access to redacted information about our customers, suppliers and their staff/representatives. Before we share this information the potential purchaser would need to sign a non-disclosure agreement which protects your personal information.
5. Service providers, including but not limited to such as booking agents, airlines, hotels, transport companies and or other providers as required for us to deliver services to you as outlined in a booking
6. Business partners, including but not limited to marketing agencies, IT developers, hosting providers and companies managing promotions and or analytics on our behalf to enable us to deliver services
7. Marketing, including but not limited ad services, data collection and processing, analytics third parties for marketing purposes and or postal marketing
8. Government Authorities, including but not limited to airports, immigration, border control and other authorities as required by law.

If a service that we provide you is managed by a third party who is acquired and or merged with another company we reserve the right to share the applicable personal data as required to deliver these services.

If the recipient of your information is based outside of the UK and is not based in a country which offers equivalent protections for personal data then your data will be safeguarded by an international data transfer agreement which each party will sign.

We warrant that all third parties uphold the security of your personal data and handle it in compliance with legal requirements. Our third party service providers are not permitted to use your personal data for their own purposes. They are only authorised to process your personal data for specific purposes and strictly according to your instructions and not to retain it for longer than is required for fulfilling the said purpose.

Retention of your information

We will retain your personal data only for as long as necessary to fulfil the purpose for which it was collected. We are entitled to retain basic information about booking and our customers for a minimum of six years for legal, audit and tax purposes.

Your rights

Under UK data protection law you have the following rights:

1. The right to be informed about what we do with your information. This Policy provides you with this information.
2. If we are processing your data on the basis of your consent then you have the right to withdraw that consent at any time. Consent can be withdrawn by and notifying us using the details set out at the start of this policy. Consent to marketing communications can be withdrawn by following the steps outlined in that communication, such as clicking the ‘unsubscribe’ link in the marketing emails we send.
3. The right to access a copy of your information which we hold. This is called a ‘data subject access request’. Additional details on how to exercise this right are set out in the ‘Access to Information’ section below.
4. The right to prevent us processing your information for direct marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting us using the details set out at the start of this policy.
5. The right to object to decisions being made about you by automated means. We will inform you if your information is subject to automated processing.
6. The right to object to us processing your personal information in certain other situations.
7. the right, in certain circumstances, to have your information rectified, blocked, erased or destroyed if it is inaccurate.
8. the right, in certain circumstances, to claim compensation for damages caused by us breaching data protection law.
9. the right, in certain circumstances, to request that we erase, rectify, cease processing and/or delete your information.

You have the general right to complain to us in the first instance if you are not happy with how we are processing your personal information. If you are not satisfied by our response then you can complain to the Information Commissioner’s Office (ICO) via www.ico.org.uk.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at support@prestigecorporateevents.com. Please note that if said opt-out prevents us from delivering services to you as outlined within the Terms and Conditions for a purchase you have made, we serve no liability.

Cookies

We use PostHog to understand how visitors use our website, including session replay, which records interactions such as clicks, scrolling and pages viewed. Recording only starts after you accept analytics cookies, form inputs are masked by default, and the data is hosted in the European Union. For more detail on the cookies we use, please see our Cookie Policy.

To learn more about how we use these and your choices in relation to these tracking technologies, please reference our Cookie Policy.

Third party links and use of your information

Our services may contain links to other websites and links from other website/s to our website. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link from our services. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party websites or services that you access via a link from our services and or any third party website that provided a link to our website.

Changes

We keep our Privacy Policy under regular review to ensure it remains up to date and compliant with the latest regulations and best practices. It is imperative that the personal data we hold about you is accurate and current. To help us maintain the accuracy of your information, please notify us promptly if there are any changes to your personal data during your relationship with us.