Refund Policy

Important Notice

General Cancellation Terms

Standard Cancellation Window

Unless otherwise specified by the supplier, the following general cancellation windows apply:

Note: These are general guidelines. Actual refund terms for your specific booking will be clearly displayed during checkout and in your booking confirmation email.

Service Fees

Prestige Corporate Events charges a service fee for facilitating bookings between buyers and suppliers. This fee covers:

• Platform maintenance and operation
• Supplier vetting and verification
• Customer support services
• Secure payment processing

Service fees are non-refundable, even if you cancel your booking within the eligible refund window. The service fee will be clearly itemized in your booking confirmation.

How to Request a Cancellation

To cancel a booking and request a refund:

1. Contact us via email or phone (see details below)
2. Navigate to "My Bookings" and select the booking you wish to cancel
3. Click "Request Cancellation" and follow the prompts
4. Provide a reason for cancellation (optional but helpful)
5. Submit your request - You'll receive a confirmation email immediately

Alternatively, you can email us at cancellations@prestigecorporateevents.com with:

• Your booking reference number
• The name and email used for booking
• Event details (name and date)
• Reason for cancellation (optional)

Refund Processing Times

Once your cancellation request is approved:

• Approval notification: Within 2-3 business days
• Refund initiation: Within 5-7 business days of approval
• Bank processing: 5-10 business days (depending on your bank)

Total refund time: 10-20 business days from the date of cancellation request approval.

Refunds will be issued to the original payment method used for booking. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

Special Circumstances

Event Cancellation or Postponement

If an event is cancelled or significantly altered by the organizer:

• Event cancelled: Full refund including service fees
• Event postponed: Option to transfer booking to new date or receive full refund
• Significant changes: (venue, time, lineup) Option to cancel for full refund

Force Majeure

In cases of extraordinary circumstances beyond our or the supplier's control (natural disasters, pandemics, government restrictions, etc.):

• Standard refund terms may not apply
• We will work with suppliers to provide credit vouchers or rebooking options
• Refunds will be offered where possible, subject to supplier policies

Medical Emergencies

If you cannot attend due to a medical emergency:

• Contact us as soon as possible
• Provide supporting documentation (medical certificate, hospital admission, etc.)
• We will work with the supplier to find a resolution (refund, rescheduling, or credit)

Note: We recommend purchasing event insurance for additional protection against unforeseen circumstances.

Modifications and Transfers

Changing Booking Details

If you need to modify your booking (change date, guest count, package type):

• Contact us at least 14 days before the event
• Changes are subject to availability and supplier approval
• Price differences may apply
• Modification fees may apply (typically 25-50 GBP)

Transferring Bookings

In most cases, bookings can be transferred to another person:

• Notify us at least 7 days before the event
• Provide full details of the new attendee
• Transfer fees may apply
• Subject to supplier approval and event terms

Non-Refundable Items

The following are typically non-refundable:

• Prestige Corporate Events service fees
• Third-party booking fees or deposits
• Add-on purchases (parking passes, merchandise, etc.)
• Special promotional or discounted packages (unless otherwise stated)
• Last-minute or day-of-event bookings

Disputes and Complaints

If you have a dispute regarding a refund:

1. Contact us at support@prestigecorporateevents.com within 14 days
2. Provide your booking details and explanation of the issue
3. We will investigate and respond within 5 business days
4. If unresolved, you may escalate to our complaints procedure (see Terms & Conditions)

Contact Us

For questions about cancellations, refunds, or this policy, please contact us:

Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Bookings are subject to the refund policy in effect at the time of booking.